How do I schedule an appointment? To schedule an appointment schedule online, call 703-391-9410, or email email@example.com If leaving a message, please state your name, desired appointment time and service, and best way to reach you (phone/email). The office will be reply with appointment options.
What happens if I show up a few minutes late to my scheduled appointment? We will try to accommodate your entire scheduled session as best we can. All appointments begin and end on time.
What if I need to cancel my appointment? Your scheduled appointment is reserved exclusively for you. We have a strict one business day cancellation policy. We charge the full amount booked if appointments are cancelled or rescheduled with less notice. No exceptions. What types of payments do you accept? Cash, check, and all major credit cards. Payment is due at time of service. Services are non-refundable. Please note there is a $5 processing fee for session purchases, and a 5% processing fee for assessments and packages.
Do you accept health insurance? No. For clients who wish to use their insurance benefits, we can can provide a detailed invoice for you to submit to your health insurance for reimbursement for out of network benefits.
Are the therapists at Brennan Institute certified? All therapists meet the requirements of the State of Virginia and are insured.
Can I reach Brennan Institute by public transportation? We are located about one mile from the Reston Station Metro Station. Please see the WMATA for schedules and routes for trains/buses. Fairfax Connector buses also have routes in the vicinity.